WARNING: Getting Money Back From Venmo After Mistake Not So Easy
I made a mistake.
I have the Venmo app and I have paid people through the app without any problems. I have to say because I am old school, I am a little apprehensive with this. I don't care if I'm labeled as "old," there are just some things that I wish didn't change and writing checks is one of those things. BUT, I have used Venmo in the past and it, to my surprise, worked out quite well.
Today, I had to pay someone for some work on my house. It was a few hundred dollars and I really like this guy, so I wanted to get him his money as soon as possible, so I "Venmo-ed" him the money. THEN, the app said, "there was a problem and it didn't go through." So, what did I do? I sent it again. WTH. Sure enough, when I checked my balance in my account, it went through, not once, but twice. Well shhhhugah.
I contacted the guy who I paid and he sent the $$ back.... thru Venmo. Okay, all good, right? Well, when I went to check my balance in my account, I didn't see the refunded amount. I waited and still didn't see it after about an hour. Mind you, the money that I doubly paid came out instantly, so I was concerned.
First, I called my bank to see if there was an amount that was pending. Nope. Okay. I saw that this guy had refunded the money, so I know he sent it. I then called Venmo. There's a number if you Google it. No go there. No one was available. They did encourage me to go to their CHAT feature on the app itself. I did that and was able to text with someone who told me that I could transfer the balance of my Venmo money to my bank account. Okay, all cool.
When I followed the mysterious Venmo Chat Guy/Girl's instructions, it gave me two options: 1) If I wanted my money back in to my account instantly, they would CHARGE ME 1% of the TRANSFER amount or 2) I could transfer the money and it would be available in 1-3 days. What the ever-loving-hell was this about? They'll take your money right away, but make you wait 1-3 days to put it back? C'mon now. That's just not good business. I know they have to make money, so I'm okay with that, but this just seems shady. I should have read all the stuff that nobody reads before they download the friggin' thing.
According to the latest, I should see the money back in my account by Tuesday.
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